Books & Articles

Think & Win Bids

Winning High-Value, High-Stakes Bids through Superior Questioning, Listening and Thinking Skills
  • Description

    The three fundamental skills of a genuinely sharp, sustainably successful bid/proposal/tender professional are the ability to think, listen and ask quality questions.


    It sounds simple and logical, yet it’s these very skills that are noticeably absent in many bid, business development or sales executives today . . . as unpopular as this assertion may be.


    Furthermore, formulating successful business development and bid strategies is the process of research and thinking; not the product of tools and templates.


    The capacity and willingness for a bid leader or business development professional to think deeply, logically, strategically and client-centrically is a key differentiator between those who can sustain a high win rate and provide much-needed leadership in new-business pursuits, and those who flounder in such a role.


    It’s a skill set that can be taught – so long as the necessary degree of humility and “coachability” exists. And that’s the reason this book was written. Its title is an unashamed play on that of the all-time business classic, Think & Grow Rich, penned in 1937 by leading business thinker of his time, Napoleon Hill.


    Think & Win Bids is more than a catchy title. It’s a book with a strong message and a wealth of commanding insights into the fundamentals of winning bids . . . including the need to deeply understand a potential customer or client organisation, the world in which it operates, its intended procurement, and the all-important backdrop against which that procurement is being made.

  • Learn

    • The importance of understanding your customer or client organisation and its procurement from a holistic (versus a narrow, service- or product-focused) perspective.
    • How to gain a detailed and bid-winning appreciation of the procurement psyche of your prospective customer or client organisation.
    • How to determine the most valuable information to acquire about a customer or client organisation’s intended procurement and the bigger picture directing or impacting it.
    • How to plan for the acquisition of the above points of critical knowledge.
    • The difference between high-value and low-value conversations and how to plan for the former.
    • The specific differences between great listeners and average listeners.
    • What highly effective business development operatives and bid professionals do that average ones don’t.
    • The many types of information available to help inform your bid strategy, and how to source them.
    • Little-known sources of competitor information.
    • The criticality of channelling information back, in a valuable format, from the client or customer coalface to the bid team.
    • What you need to know when your client organisation has its own (up-the-line) client.
    • How to take advantage of arrogance on the part of the competition.
    • The importance of avoiding arrogance in your own organisation.
    • The value of “sleuthing” the customer’s documentation versus simply “reading” it.
    • The critical distinction between “features” and “benefits” and how to capitalise on your ability to translate one into the other.
    • What constitutes bid strategy . . . and what doesn’t.
    • How to turn raw information into bid-winning intelligence.
    • Working wide while drilling deep in the strategy formulation phase.
    • How to develop a winning bid strategy.
    • Why “thorough” is the best default position when it comes to strategy.
    • Why talk of “silver bullets” is naive.
    • How to avoid confusing tactics with strategy.
    • Why templating is the opposite of thinking.
    • The importance of documenting your bid blueprint in detail.
    • How to position your organisation as a trusted advisor.
    • How to get the most out of a de-brief.
    • How to hire the most effective professional support.

Books By Jordan Kelly

Winning High-Value, High-Stakes Bids through Superior Questioning, Listening and Thinking Skills

Think & Win Bids

READER REVIEWS


“Kelly, through her unique ability to share both experience and deep insight, articulates the paramount importance of asking, listening and deep thinking in understanding the client’s mind, towards the objective of producing successful business development and bid strategy.


“She challenges us from our complacency, calling us out on our guilty shortcuts of the past, and in doing so provides a salient reminder of the commitment and effort required to consistently win the biggest deals. Moreover, she also offers guidance on how to do it better than you thought you needed to do.


“She provides lessons in humility that anyone in business development or selling in complex environments or markets can well use.”


Rod Naylor

General Manager

Veolia Water North America

(New York)

READER REVIEWS


“. . . We have included your books for distribution to our teams around the world . . .”


Don Braid

Group Managing Director

Mainfreight Limited

New Zealand

READER REVIEWS


“Ms. Kelly, I think your book ‘Think & Win Bids’ is a ‘must read’ for anyone who is responding to what we (Americans) refer to as ‘Partnering’, ‘Integrated Project Delivery’ or ‘Requests for Proposal’ (RFP) type contracting.


“In particular, I think this book is essential for anyone bidding on AUSAID, USAID, UN Projects Office (UNOPS) World Bank, Asian Development Bank, NGOs or any other project funded by bi-lateral or multi-lateral donor agencies which are selecting their contractors, vendors and consultants not based on price but on value for money.”


Dr. Paul D. Giammalvo

(CDT, CCE, MscPM, MRICS)

Sr. Technical Advisor

PT Mitratata Citragraha

Jakarta

READER REVIEWS


“Written in jargon-free terms, ‘Think & Win Bids’ sets out a surprisingly simple premise for successfully bidding for major infrastructure projects; winning (consistently) depends on the bidder’s willingness and savvy when it comes to the simple act of listening, and the not-so-simple act of knowing how to ask ‘quality questions’.


“Jordan Kelly pulls no punches in her perspective of superficial ‘win themes’ and the need for something more insightful and substantial in delivering tailored, attentive proposals. I finished the book with a clearer understanding of how to assist clients in formulating and effecting bid strategy (both before and after the official procurement phases) without the need for gimmicks, but focused on the basic skill of listening. This may well become required reading for all bid managers and others involved in bidding projects.”


David Holden

Partner

Russell McVeagh Lawyers

Auckland

READER REVIEWS


“I enjoyed reading your book as I can identify closely with a great deal of your tuition and the topics you cover.


“Most of all, I value that you have outlined clear and correct processes for conducting relevant research, asking the right questions, and usefully using what has been gained from these processes.


“For those who regularly produce bids as a matter of course, the book is a good reminder to conscientiously make an effort to observe in a quality manner, and to first hear and think through the client’s needs before rushing into the production of a bid.


“For those who are new to bids, the book quite rightly states that they should not expect a specific list of agenda items for bid strategy sessions, as templating is the opposite of thinking.


“Some of my most valued take-aways from reading the book are that strategy formulation is a fluid process, and that we must at all times guard against complacency in the form of

assumptions based on past experiences or pre-conceived ideas.”


Dr TING, Seng Kiong

Council Member, Singapore

International Society of Project Managers

MEDIA REVIEWS

"Jordan Kelly's 'Think and Win Bids' is a book with a strong message and a wealth of commanding insights into the fundamentals of winning bids. ... "


Glenn Baker

Editor

New Zealand Business

Review For Think & Win Bids


“Kelly, through her unique ability to share both experience and deep insight, articulates the paramount importance of asking, listening and deep thinking in understanding the client’s mind, towards the objective of producing successful business development and bid strategy.


“She challenges us from our complacency, calling us out on our guilty shortcuts of the past, and in doing so provides a salient reminder of the commitment and effort required to consistently win the biggest deals. Moreover, she also offers guidance on how to do it better than you thought you needed to do.


“She provides lessons in humility that anyone in business development or selling in complex environments or markets can well use.”


Rod Naylor

General Manager

Veolia Water North America

(New York)

Think & Win Bids

  • Description

    The three fundamental skills of a genuinely sharp, sustainably successful bid/proposal/tender professional are the ability to think, listen and ask quality questions.


    It sounds simple and logical, yet it’s these very skills that are noticeably absent in many bid, business development or sales executives today . . . as unpopular as this assertion may be.


    Furthermore, formulating successful business development and bid strategies is the process of research and thinking; not the product of tools and templates.


    The capacity and willingness for a bid leader or business development professional to think deeply, logically, strategically and client-centrically is a key differentiator between those who can sustain a high win rate and provide much-needed leadership in new-business pursuits, and those who flounder in such a role.


    It’s a skill set that can be taught – so long as the necessary degree of humility and “coachability” exists. And that’s the reason this book was written. Its title is an unashamed play on that of the all-time business classic, Think & Grow Rich, penned in 1937 by leading business thinker of his time, Napoleon Hill.


    Think & Win Bids is more than a catchy title. It’s a book with a strong message and a wealth of commanding insights into the fundamentals of winning bids . . . including the need to deeply understand a potential customer or client organisation, the world in which it operates, its intended procurement, and the all-important backdrop against which that procurement is being made.

  • Learn

    • The importance of understanding your customer or client organisation and its procurement from a holistic (versus a narrow, service- or product-focused) perspective.
    • How to gain a detailed and bid-winning appreciation of the procurement psyche of your prospective customer or client organisation.
    • How to determine the most valuable information to acquire about a customer or client organisation’s intended procurement and the bigger picture directing or impacting it.
    • How to plan for the acquisition of the above points of critical knowledge.
    • The difference between high-value and low-value conversations and how to plan for the former.
    • The specific differences between great listeners and average listeners.
    • What highly effective business development operatives and bid professionals do that average ones don’t.
    • The many types of information available to help inform your bid strategy, and how to source them.
    • Little-known sources of competitor information.
    • The criticality of channelling information back, in a valuable format, from the client or customer coalface to the bid team.
    • What you need to know when your client organisation has its own (up-the-line) client.
    • How to take advantage of arrogance on the part of the competition.
    • The importance of avoiding arrogance in your own organisation.
    • The value of “sleuthing” the customer’s documentation versus simply “reading” it.
    • The critical distinction between “features” and “benefits” and how to capitalise on your ability to translate one into the other.
    • What constitutes bid strategy . . . and what doesn’t.
    • How to turn raw information into bid-winning intelligence.
    • Working wide while drilling deep in the strategy formulation phase.
    • How to develop a winning bid strategy.
    • Why “thorough” is the best default position when it comes to strategy.
    • Why talk of “silver bullets” is naive.
    • How to avoid confusing tactics with strategy.
    • Why templating is the opposite of thinking.
    • The importance of documenting your bid blueprint in detail.
    • How to position your organisation as a trusted advisor.
    • How to get the most out of a de-brief.
    • How to hire the most effective professional support.
Winning High-Value, High-Stakes Bids through Superior Questioning, Listening and Thinking Skills

Must-Know Standards, Methods & Insights for Writing Compelling Bids, Tenders and Proposals

50 Essential Bid-Writing Tips

READER REVIEWS


“Your ’50 Essential Bid-Writing Tips’ is both an informative, and a pleasant and enjoyable, read.


"I find it very suitable for junior AND senior members of our estimating team, whose performance is greatly enhanced by its easy-to-read format.”


Geoff Humby

General Manager

Premier Waterproofing

Sydney, Australia

A Reference & Tuition Manual Especially for Bid Writers and Bid Managers

The Bid Writer’s Style & Grammar Guide

READER REVIEWS


“Bad grammar leads to unintended ambiguity. Even if the context makes the meaning clear in many cases, bad grammar also gives an impression of sloppiness.


“When I read a bid, I need to be able to understand it without struggling, and without getting a bad impression of the professionalism of the bid team.


“Jordan Kelly provides a comprehensive guide to correct grammar and common mistakes.


“Please take her advice.”


David Asteraki

Director – Infrastructure & Projects Group

Corporate Finance Advisory

KPMG, Sydney

READER REVIEWS


“Jolly good, Jordan. A truly great book. Really easy to read, really handy and not condescending, either. The observations you make, the suggestions and tips that run through it, the numerous little on-the-money checklists, are fantastic, as are the real-time examples you use.


“I’ve been overseeing bids for years and years and years, but I got so much out of this.


“It’s a great resource both in terms of a valuable reference guide and also as a great read in its own right. I’m impressed at how it so clearly demonstrates how to put strategy together, how to logically progress that into the writing stage, and then how to deal with grammatical issues as well. I don’t know how you did that all in a ‘grammar guide’, but you’ve done it.


“You guide the whole bid process through logically, and still deliver on your core promise – which is to show us how to uphold credibility in our bids through proper use of the English

language.


“One more thing. You’ve demonstrated that you don’t need to be a professional copywriter to put a really solid bid together, and I think that will give confidence to a lot of people.”


Ron MacDonald

General Manager – Northern Region

Ebert Construction

Auckland, New Zealand

READER REVIEWS


“In the age of social media and the informality of electronic communication, it’s refreshing to be reminded of the importance and relevance of the English language.


“What you’ve produced is a very readable and very constructive guide not only to the bid-writing process but to any professional proposal or report. It creates an awareness of the pitfalls that we all so easily find ourselves in, and provides insight into numerous areas for improvement. It’s a top-quality reference guide that should be revisited often to ensure that bad habits do not re-surface.


“Jordan, these really are great books (with reference also to ‘Bid-Writing Lessons from the World’s Greatest Authors’). I have learned heaps from them. The test now will be to put the learnings into action.”


Henry van Dyk

Partner

Polson Higgs Business Advisors

Dunedin, New Zealand

READER REVIEWS


“Thanks for the supply of such excellent information. Your trademark writing style gives instant credibility to the book’s content.


“Great information presented this way is both enjoyable and appreciated, and will enhance careers.


“The most effective people at preparing tenders generally come from a trade background. Often communication skills are not understood or promoted in those disciplines, so a 'style and grammar guide' that is pleasant to read and easily understood allows the reader to perform at a winning level.


“I see this book having ongoing benefit to the reader, as success leads to improved confidence, and confidence based on ability opens doors and bank accounts!


“Again, sincere thanks for your help, and for filling such an educational void in the building industry.”


Geoff Humby

General Manager

Premier Waterproofing

Sydney, Australia

READER REVIEWS


“Jordan Kelly has produced an easy-to-use and informative resource in ‘The Bid Writer’s Style & Grammar Guide’. I can recommend this book not only to read but also to keep close at hand as a reference when writing presentation letters, executive summaries and other descriptive documents for inclusion in bids.


“It also provides marketing-oriented guidance for the bid writer who may be otherwise coming from a more technical background, helping them produce a compelling bid, focusing on the reader’s concerns rather than on the more usual practice of simply listing the benefits of the product proposed.


“The Guide also offers useful grammar tips to help the writer avoid many of the errors that have become commonplace in modern writing, that detract from the overall quality of the presentation and the impression received by the reader. It is arranged in distinctive sections with a comprehensive index for efficient reference.”


John Ball

Head of Proposals

Siemens Ltd Australia

Energy Sector, Wind Division

READER REVIEWS


“Despite the name, this book deals equally with the strategy considerations of the bid-writing process. That is what really made the book interesting for me – especially the Parts entitled, ‘Writing for Results’ and ‘Style, Substance & Effectiveness’. These chapters are fundamental to how sales organisations should look at bid writing.


“I also particularly liked ‘Avoiding Fashion-Speak’. That Part, too, is about more than just style; it’s about how you connect with the customer.


“Part 7, on ‘Non-Sexist Language’, is something all sales organisations should read. While we’ve hopefully moved past this issue at the level of mindset, I think, in many instances, we can use guidance to make sure our style matches our minds. This Part of the book sheds light on how to ensure we’re not conveying the wrong message – especially to first-time customers.”


Harald Jensen

Executive Vice President, Business Development

Veolia Water North America

Chicago

Shakespeare, Twain, Pope, von Goethe, Emerson, Yeats, Thoreau, Kipling, Ruskin, Hemingway, RL Stevenson . . .

Bid-Writing Lessons from the World’s Greatest Authors

READER REVIEWS


“The wisdom of great writers such as Shakespeare or von Goethe applies as much to bid writing as to life generally.


“Jordan Kelly has illustrated her valuable lessons on preparing and writing successful bids with apposite quotations from a range of authors over the last 2,500 years.”


David Asteraki

Director – Infrastructure & Projects Group

Corporate Finance Advisory

KPMG, Sydney

READER REVIEWS


“This is a fascinating little book, and a hell of a lot of research and experience has gone into it.


“It provides so much valuable instruction in such a simplified and absorbable, and really entertaining, manner. People give me business books all the time and to be honest, I rarely look forward to the read. They’re so dry and boring.


“But this book really works. You’ve brought to life the wisdom of these famous authors and philosophers etc to show us how to tell our story, as bid writers.


“Bid writing is about getting your story across – and doing it in a client-centric and compelling way. This book provides real insight into that skill, and that’s huge.


“A little book like this, sitting alongside an engineer to help him confidently translate his knowledge on to paper, is a real power tool.”


Ron MacDonald

General Manager – Northern Region

Ebert Construction,

Auckland, New Zealand

READER REVIEWS


“This is a delightful book that provides insights from truly great writers into their craft. It’s the sort of book that a reader can dip into at any time and come away with real pearls of wisdom that will assist in any writing assignment.


“I love the way you’ve brought this wisdom and advice together in a way that delivers real and useable value to your reader, and the way you’ve built on them with your own knowledge and experience to create a fascinating entertainment-educational hybrid. What a delightful way to learn!


“Jordan, these really are great books (with reference also to ‘The Bid-Writer’s Style & Grammar Guide’). I have learned heaps from them. The test now will be to put the learnings into action.”


Henry van Dyk

Partner

Polson Higgs Business Advisors

Dunedin, New Zealand

READER REVIEWS


“This a must-read, as well as a truly valuable check-list for any bid manager or writer.


“The many references to some of the greatest minds in history (not limited to great authors, in fact) add considerable weight to the learning experience. My personal favourite – on the importance of a fluid strategy – is Mike Tyson’s gem, ‘Everyone has a plan until they get punched in the face.’ Having been punched in the face more than once in bidding large infrastructure projects, I will value this and the many other lessons Jordan shares.


“Powerful and highly readable in its simplicity, the book highlights well the key attributes of successful bid submissions. The style is original and provides effective illustration of its points, as regards the qualities inherent in the better-written bids.


“For me, it reinforces all that is important in the preparation of a well-structured response e.g. a well-researched strategy to underpin the entire process, a proposal that fully acknowledges and addresses the prospect’s situation, and the acceptance that Ernest Hemingway was largely correct when he said, ‘The first draft of anything is shit’.”


Peter Este

Commercial Manager

Siemens Ltd

Sydney, Australia

How to Identify & Deliver Genuine Value for Money in Collaborative Contracting

Cracking the VfM Code

READER REVIEWS


“Jordan has presented an excellent, easy-to-read collection of thoughts and insights by industry leaders. She takes the whole Value for Money concept and debate, and makes sense of it.


“After reading her book, VfM will no longer seem some specialised ‘black box’ procedure (as previously perceived by the industry). Not only does the book look to the past to learn lessons for the future, Jordan also seeks to challenge the industry ‘brains trust’ over the specific potential for collaborative contracting to solve what have thus far proven enduring problems for our sector.”


Wade Arthur

Executive Manager

CGI Consulting

Melbourne, Australia

READER REVIEWS


“Your book has seen our organisation take an elevated, improved approach to the whole Value for Money (VfM) question. You’ve inspired an additional focus on getting VfM clear – up front. This has worked its way right through the project development phases of our projects; all my project directors now think at this elevated level.


“The book has also opened people’s eyes to the current issues surrounding the direction that alliances have been moving in. You have provided clarity about where we are taking relationship contracting per se.


Menno Henneveld

Managing Director

Main Roads Western Australia

READER REVIEWS


“She (Jordan Kelly) illuminates – in a way that no-one before her has – the subject of VfM.


'Cracking the VfM Code™: How to Identify & Deliver Genuine Value for Money in Collaborative Contracting' is a book that is as timely as it is timeless, both in its perspectives and in its content.”


Steve Abson

President (2009-2011)

Queensland Major Contractors Association

MEDIA REVIEWS

"Alliancing may well be a viable solution to Australia's mining industry woes.


“The potential to bring about a performance turnaround is the subject of Jordan Kelly's Cracking the VfM Code in Mining - a book she wrote at the request of readers of her slightly earlier Cracking the VfM Code in Collaborative Contracting duo.”


Karen-Maree Kaye

Editor

West Australian Transport Magazine


Value for Money … Understanding It & Articulating Your Ability to Deliver It

CRACKING THE VFM CODE IN COLLABORATIVE CONTRACT BIDDING

READER REVIEWS


“Kelly’s ‘Cracking the VfM Code in Collaborative Contract Bidding’ strikes to the core of how to go about winning bids in a highly competitive and often confused market, and additionally, a market laced with cynicism regarding contractor performance. Her insightful and candid explanations provide fundamental wisdom applicable to both Project Owners and Project Contractors.


“She does not profess any short cuts to trying to achieve ‘quick success’, but rather advocates the disciplined application of intelligence and thinking, to get the best results.


“The usefulness of her book goes well beyond being simply applicable to collaborative contracting, but also extends into the management of projects in general.”


Dr Bill Young

President

Asia Pacific Federation of Project Management

(Former President of the Australian Institute of Project Management)

READER REVIEWS


“I found ‘Cracking the VfM Code in Collaborative Contract Bidding’ an extremely insightful guide to developing winning bid strategies. The book provides clear, concise and relevant techniques, and even though it is targeted at large collaborative infrastructure projects I found the basic principles were equally applicable to all types of bids, large or small.


“It provides real practical examples and promotes a free-thinking and project-specific methodology, rather than trying to impose a cookie cutter approach to bid strategy.


“I found the book extremely valuable and recommend it to anyone who wants to enhance their ability to win competitive bids and tenders.”


Bob Deretic

Bid Manager

Visionstream

Sydney, Australia

GENERAL MARKETING TEXTBOOKS FOR TERTIARY EDUCATION SECTOR

  • Analyse Consumer Behaviour for Specific Markets 
  • Make A Presentation
  • Profile the Market
  • Build Client Relationships


'Books Authoritative, Thought-Provoking & Popular'

“Software Publications Pty Ltd has published four individual and highly successful tertiary level Business-to-Consumer (B2C) marketing textbooks by author Jordan Kelly since 2002.


“These books are viewed as a source of authority on current core components of the tertiary Marketing and Marketing Communications curricula, and they enjoy strong and increasing sales across Australia.


“Not only are these books authoritative and thought-provoking, her style is very readable and easily ‘consumable’. This further boosts the popularity of her textbooks with our client institutions and their students.”


Chris Coulson

General Manager

Software Publications (Australia)

PUBLISHED ARTICLES